FAQ’s

General Questions

Keysborough & Rosebud are open 7 Days a week, 6am – 11pm 365 days a year.

Tunnel Express Carrum Downs is open 7 days a week, 8am-8pm 365 days a year.

As car owners we need to realise that buying a car means protecting our wheels and this includes protecting the paintwork. Having a clean car obviously keeps your car looking newer longer. However, it goes further than that. Dust, sand, rain, salt in the winter and by the coast; while all of these are minuscule, they all work in conjunction to make your car’s paintwork look dirty and old. These abrasive particles attach themselves to your paint and finish and over time, these particles can literally scratch the finish of your car. Some substances such as bird droppings or tree sap can even eat through your clear coat, leaving your car finish unprotected and vulnerable to additional wear and tear.

We offer high tech express washes that give your car the ultimate clean in express time!

Keysborough & Rosebud use a state of art touch less Laserwash; free of any brushes, bristles and neoprene fabrics that over time may have particles embedded in them from the countless number of vehicles it has washed prior to yours. You will never have to worry about a single scratch on your car with our Laserwash. It is safer than hand washing. You can rest assured that our computer controlled sprays and shampoos and conditioners will leave your car feeling 100%. Also, all shampoos are biodegradable.

Tunnel Express Carrum Downs offers a high tech 3 minute wash with 24 hr Rain Guarantees and 100% Safe Wash Guarantee. We use a state of the art soft cloth wash system that is gentle on paintwork. Tunnel Express is Australia’s most environmentally friendly carwash!

We provide a Clean that is Green! Helping the environment is one of our main goals. We reclaim 100% of our water and all of our soaps and cleaning solutions are biodegradable and environmental friendly. Our waste disposal is also meticulous. We first remove most solids, and then directly dispose the remaining liquids into the sewer system where it is properly treated and processed.

Yes we can; we’ve worked hard at providing our customers with the best carwash technology available to give them a clean, dry, shiny vehicle, and the peace of mind that their vehicle will not be harmed in any way in the process. In fact, in many ways, washing your vehicle at Clean Edge Car Wash & Tunnel Express is safer than washing it by hand.

To ensure our customers safety and also protect our equipment, there are certain types of vehicles that the Laserwash & Tunnel Express cannot wash. These are:

  • Trucks with Dual Rear Tyres
  • Extended Height Full Size Vans
  • Vehicles taller than 2.1 metres
  • Vehicles wider than 2.7 metres
  • Vehicles with large ladder racks.
  • Open bed pickup trucks with debris, tools, or any other loose materials.
  • Open bed pickup trucks with fuel tanks.
  • Vehicles with permanently affixed tri-pod style mirrors.

We at Clean Edge Car Wash understand and appreciate that as owners of a vehicle, it is not just a mode of transport. People need to transport skis and bikes and like to dress up their vehicle with spoilers with that unique touch. With our completely touch free Laserwash, you can do this….bring in your car with any accessory attached and you can be guaranteed that the only thing missing from these accessories when you leave the Laserwash, will be the dirt & grime!

 

At Tunnel Express, customers should be aware that the below listed items are washed at the owner’s risk:

  • Previous Damage (loose molding/emblems, blistered or peeling paint, pin striping etc.)
  • Cracked Windshields
  • Aftermarket accessories such as bug shields
  • Objects on Antennas (balls, flags, etc.)
  • Power antennas that won’t lower
  • Ski and Bike Racks
  • Racing Fins and Spoilers

This depends on which type of wash you select but you’ll never wait more than 5 minutes.

Keysborough & Rosebud use the NEW Laserwash that has improved the time taken to wash your car. The entire wash cycle lasts no longer than “FIVE MINUTES” for the top wash.

The Tunnel Express is one of the quickest and most advanced washes in Australia that last no longer than “FOUR MINUTES” for the top wash.

Through our hi-tech ICS Entry system, our Laserwash at Keysborough & Rosebud accepts cash and the following credit cards, Visa and Master Card. Our payment terminals also accept our Auto Wash Cards, Pre Paid Cards, and Fleet Cards.

Tunnel Express accepts Auto Wash Cards, Visa and Master Card, cash and uses and RFID system for our Unlimited Wash Club giving the ultimate convenience.

Clean Edge Car Wash uses powerful “dryers” at the end of the wash cycle of the Laserwash & Tunnel Express to remove the water used to rinse the car. Please note that there will always be a small amount of water left on the car if washed through the Laserwash & Tunnel Express. Because we use a Spot Free Rinse comprised of demineralised water from our Reverse Osmosis filtration system, any remaining water left on the car will dry within minutes without leaving spots on your car.

Auto Wash Cards

The Auto Wash cards can be used at all 3 locations – Keysborough, Rosebud & Carrum Downs. They can be used on any express wash including the Laserwash at Keysborough & Rosebud as well as the Tunnel Express at Carrum Downs.

$45 Wash Card – costs you just $36 to buy online: save $9

$75 Wash Card – costs you just $60 to buy online: save $15

$100 Wash Cards – costs you just $80 to buy online: save $20

No. The Auto Wash Cards do not expire. However they cannot be exchanged for cash or any other offer.

Unlimited Wash Club

Yes. In the event that you wish to cancel the Unlimited Club Membership, cancellations must be received via phone on (03) 8669 1791 or email [email protected] Please allow a minimum of (7) business days prior to the next billing date of affect cancellation of program.

Yes. In the event that you wish to change your Unlimited Club Membership to a different package simply contact us via phone on (03) 8669 1791 or email [email protected] Please allow a minimum of (7) business days for your package to update.

Unlimited Wash Club Memberships Use a special RFID sticker which is only intended for a single vehicle use.

As many times as you like! You can wash your car as many times as you like any time you like between opening hours 8am-8pm with no extra charges.

Customer Service

We want you to leave our carwash not only with a clean car but an enjoyable experience in doing so.  Even more important is our obsession with the goal of exceeding our customer’s expectations by offering the most comprehensive 100% guarantee in the car wash industry. 100% Safe Wash Guarantee and 100% Satisfaction Guarantee.

Your satisfaction is our greatest desire, and we mean to provide it.  If you are pleased with our service and want to return, we could have no greater reward.

We don’t shy away from complaints. In fact, we believe that without your complaints, our service or products can’t improve. We reply to every comment and take them very seriously. The compliments are shared with staff. Your address and phone numbers are kept confidential and never released to any third party.

We will send you exclusive member only specials you can use at Clean Edge Car Wash and/or Tunnel Express along with news and information and car care tips. We will never disclose your information to any third party as we value your privacy as if it were our own. If you click the “Unsubscribe” link at the bottom of our email, you will truly be removed from our list..

Our website will allow you to update any changes you may have.

Visit the My Account section to update your details.

Or simply follow the “Update Profile/Email Address” link at the bottom of any email we send you, and you will have the option of changing your email address.