FAQ’s

General FAQs

All locations are open 365 days/year. Please see below opening hours as they differ per location:
Carrum Downs – 8am to 7pm
Rosebud – 6am to 10pm
Keysborough – 7.30am – 10.30pm

It is always important to maintain your vehicle. This includes both regular servicing and regular cleaning. In addition to looking clean and new, cleaning prevents excessive wear and tear that can be caused by dust, sand, rain, salt, bird droppings, tree sap etc. Over time these substances can wear down the paintwork, leaving the car finish exposed and vulnerable to additional damages.

We offer high-tech, express, carwashes that give your car the ultimate clean in minutes! Keysborough & Rosebud use a state-of-the-art touchless Laserwash, free of any brushes, bristles and neoprene fabrics, that may damage your vehicle. You will never have to worry about any damages to your car again with our Laserwash, which uses 100% biodegradable products.

Tunnel Express (Carrum Downs) offers a high-tech, 3-minute wash with a 24-hour Rain Guarantee. We use a state-of-the-art, soft cloth wash system, that’s gentle on paintwork. Tunnel Express is Australia’s most environmentally friendly carwash!

We provide a clean that is green! Helping the environment is one of our main goals. We reclaim 100% of our water and all our soaps and cleaning solutions are biodegradable and environmental friendly. Our waste disposal is meticulous – first we remove most solids, and then directly dispose of the remaining liquids into the sewer system where it is properly treated and processed.

To ensure complete customers safety and protect our equipment, there are several vehicle types Laserwash & Tunnel Express cannot service. These are:

  • Trucks with dual rear tyres
  • Extended height full size vans
  • Vehicles taller than 2.1 metres
  • Vehicles wider than 2.7 metres
  • Vehicles with large ladder racks
  • Open bed pickup trucks with debris, tools, or any other loose materials
  • Open bed pickup trucks with fuel tanks
  • Vehicles with permanently affixed tri-pod style mirrors

Clean Edge Carwash understands that not all vehicles are solely used as a mode of transportation, some carry bikes, skis or other personal items.
With the completely touch-free laswerwash, you can rest assured that the only thing missing from your vehicle after a wash will be dirt and grime!

At Tunnel Express, the following will be the responsibility of the owner:

  • Previous damage (loose molding/emblems, blistered or peeling paint, pin striping etc.)
  • Cracked windshields
  • Aftermarket accessories such as bug shields
  • Objects on antennas (balls, flags, etc.)
  • Power antennas that won’t lower
  • Ski and bike racks
  • Racing fins and spoilers

This depends on the wash type, though you’ll never wait more than 5 minutes. Keysborough & Rosebud use the NEW Laserwash that has reduced the total wash time. The complete wash cycle takes 5 minutes for the top wash.

Tunnel Express is one of the quickest and most advanced wash systems in Australia, providing a complete wash in just 4 minutes, for the top wash.

Through our hi-tech ICS Entry System, our Laserwash (Keysborough & Rosebud) accepts cash and credit card (Visa & Master Card). Our payment terminals also accept our Auto Wash Cards, Pre-Paid Cards, and Fleet Cards.

Tunnel Express accepts credit cards (Visa & Master Card), Auto Wash Cards and cash. The RFID system is used for our Unlimited Wash Club customers.

Clean Edge Carwash uses powerful dryers at the end of the wash cycle to remove any water used in the final rinse.

Auto Wash Card FAQ’s

All 3 locations – Keysborough, Rosebud & Carrum Downs. They can be used on any express wash.

No, they do not expire.

Club Edge FAQ’s

Club Edge is a loyalty program designed to give back to our customers. It rewards customers for their ongoing loyalty.

Club Edge providers added value, free washes, exclusive offers, local incentives, and more!

You can join online via our website, or in-store by asking one of our friendly customer service representatives.

At any Clean Edge Carwash or Tunnel Express location.

No, they do not expire.

Unlimited Wash Club FAQ’s

Yes, to cancel please phone (03) 8669-1791 or email tunnelexpress@cleanedgecarwash.com.au. Please allow a minimum of 7 business days (prior to the next billing date) for cancellation to go into effect.

Yes. If you wish to change your Unlimited Wash Club Membership to a different package, simply call (03) 8669 1791, or email tunnelexpress@cleanedgecarwash.com.au. Please allow a minimum of 7 business days for your package to update.

The Unlimited Wash Club membership uses a special RFID sticker for a single vehicle only.

As many times as you like, between the hours of 8am-7pm.

Customer Service FAQ’s

We will send you exclusive members-only offers, for redemption at Clean Edge Carwash and Tunnel Express, as well as news, information, and car care tips. Your details will not be disclosed to any third party. Should you wish to Unsubscribe from our email database, simply select the ‘Unsubscribe’ button at the bottom of our emails. To subscribe, follow this link.

Please use our contact form to get in touch with us about your changed details. Alternatively, follow the “Update Profile/Email Address” link at the bottom of our emails, and you will have the option of changing your email address.

We offer two guarantees: 1. 100% Satisfaction Guarantee, and 2. 24H Rain Guarantee.

If you’re not 100% satisfied, let us know what the problem is, and we will fix it right away.

If it rains within 24 hours of washing your car, you can bring it back and wash it for FREE.